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OFFICE ETIQUETTE

A large percentage of most of people's waking hours are spent at work, and that time will be spent far more pleasantly if they and their colleagues respect each other.

Newcomers

When a new person joins a company he or she should be intro­duced to immediate colleagues as well as the head of the department. If you start a new job and feel you haven't been told enough – ask your colleagues, it will help you get to know them.

Respecting the company

If you are a good employee you should respect the company you work for, and you should be a good representative for the company in your contact with other people. You should be polite and helpful with any visitors, and you should ensure that they are offered something to drink if they kept waiting. You should not exploit the company by systematically arriving late, leaving early, taking long lunch hours and so on.

BASIC RULES

Working together

In order for people to work well together each employee must know his or her own role within the company, and the relation­ships between all employees must be based on mutual respect. Those in senior position should be firm but not imperious with their staff, delegating justly according to each person's abilities and work schedule. Junior employees should treat their seniors with deference, without simpering, in order to maintain the structure of the company.

Talking to each other

At all levels, people should communicate with each other: when you ask someoneto do something be precise, don't expect them to know automatically what you want. If you are asked to do something and are not sure that you have understood, it is always better to ask than to spend a long time doing the job incorrectly. You should also talk to your colleagues about more general things; your working atmosphere will be more pleasant if you are on friendly terms with them. But you should not talk so much that you detract from your own and colleagues work, and you should avoid talking at length about your personal life.

Further intimacy

Sexual intimacy between people who work together is not recommended; indeed, in some companies it is a sackable career. If you are irresistibly drawn to someone at work, you should think seriously about the consequences before succumbing to his or her charms.

The suggestion of sexual intimacy can be equally disturbing in the work place. Let the offending person know that you do not like what he or she is doing, and warn him or her that you will speak to someone else within the company if you have to.

OFFICE ETIQUETTE - CHECKLIST

- Important dosand don'ts

DO respect the people you work with.

DO ask if you're not sure what is wanted of you.

DON’T make too many personal calls.

DON'T make a habit of arriving late.

DON'T keep things bottled up.

21. Mr. Evdokimov is interested how well his colleagues know the rules of office etiquette:

1.Do you respect the people you work with?

2. Do you ask if you aren’t sure what is wanted of you?

3. How many calls are polite to make during the working time?

4. Is it polite to arrive late?

5. What should you know to work well together?

6. How should you communicate with each other?

7. What will you do if you know about sexual intimacy between people who work together in your company? What can you recommend them in this case?

Organize a discussion. Every student should tell his or her personal opinion about the rules of etiquette.

Test your cross-cultural knowledge with this quiz.

Quiz

Do you have good cross-cultural skills?

When you meet someone for the first time, what should you do?

True (T) or False (F)?

a. It's usual to shake hands the first time you meet a British colleague.

b. It's not a good idea to call German colleagues by their first names at work.

c. When a Japanese business person gives you his/her business card, it's polite to say thank you and put it in your pocket.

d. In the Mediterranean, embrace colleagues when you meet them.

e. Take off your shoes when you visit someone's house in Poland.

f. In Saudi Arabia it is rude to refuse a cup of coffee.

g. In the UK, ask about your host's family when you meet for the first time.

h. In Asian countries, it is rude to look people in the eyes.

i. British people like to talk about their salaries.

j. When you visit Poland, your host gives you flowers at the airport.

Unit 2.

Lesson 1.

Publicity in England.

The representatives of our firm Mr. Sverdlov, the Marketing Director from Moscow, Mr. Voronov, the Export-Import Manager from Moscow, Mr. Evdokimov, the Director General of this firm have decided to go to their British colleagues. Ms. Betty O’Henry and Ms. Lora Miller have been working for a long time in one of the advertising agencies. They’ve invited Russian friends to study the process of making advertisement. Their agency has four main departments: production department which elaborates and produces advertisements; advertising media department responsible for a choice of means and placement of advertisements; research department studying the demand; commercial department dealing with commercial aspects.

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